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WOW.... they sure fawked your car up.... Im pretty sure they tried to hide whatever they can... this is weird never heard of not releasing the car... I have sent mine for service for 2 years and everytime i say no WASH or detail... i do that myself. They cannot hold the car cause they need to detail it.> WTF...
and WTF they would install a new shift knob for free... they are probably just bullshitting you... HEY SORRY I FAWKED UP YOUR CAR HERES A FREE KNOB"... lol
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