Quote:
Originally Posted by bvanderbilt
There are numerous cases on the forums of reversed BMW NA decisions.
A good dealer would stand by their customer and at least attempt to assist them with the process if that's what is required. You would think a dealer contacting BMW NA to argue on behalf of a customer would have a lot more weight than the customer on his own.
The dealer profit on the car I was attempting to buy (2013 M3) is likely greater than the quoted repair cost. Independent quotes for the same work were half the dealer quote; though I was told that the quote was "total BS" and that the only thing needed to be done was a new bolt.
Some of you (that think I am lying) seem to not understand that I am attached to the car and have treated it with care; I was looking forward to putting a very nice and desirable M3 on the market before my next ED. I take really good care of my things; this maximizes resale but I am also that type of person. I want to be sure the repair is 100% -- this car is not of much interest to non-enthusiasts; the car needs to be perfect to go to its next enthusiast owner -- there is no way in hell I am going to accept having to sell a car with an accident record on the CarFax (resale -10K) when the cause of that record is 1/4" abrasion on a differential fin. Come on!
There are a lot of things the dealer could do... besides what they have done.
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I don't think there is a lot the dealer can do, nothing really. You're upset because BMW NA denied your claim and I don't blame you but I don't think it's the dealers fault. They want to do the repair.