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Hi Doug,
We do apologize for the inconvenience this has caused you. There were multiple parties involved with your order and I believe that led to part of the delay and miscommunication regarding the issue you were having.
Just to clear things up a bit, we first found out about the mix up late Wednesday, the day before Thanksgiving and were unable to ship out that day. Unfortunately, due to Thanksgiving weekend, we were not able to ship anything out as the shipping company were not picking up or delivering for the holidays.
On Friday we received conflicting information on whether it was one wheel or two wheels from our dealers. Thus, we asked to have a photo sent of all 4 wheels to verify whether it was one or two wheels. After receiving the photo the following Tuesday, we promptly shipped out the correct amount wheels that same day.
We place great importance on our customer service and try to facilitate and solve any problems that customer may have in a timely manner. If you would like to discuss this matter further, I'd be more than happy to speak with you directly.
-Jiin
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