Quote:
Originally Posted by ILSMKU
I've dealt with Malek once before some time ago to get an alignment. That went ok. He wasn't rude or anything at that time.
I then called him about 3weeks ago around noon asking if he could do a simple exhaust swap. He told me no, that he was busy and to set an appointment for another day. I told him I wanted it done that day so I would let him know because if I can't get it done that day, I might just do it myself. I ended up going to EAS 30 minutes later. No harm no foul against him. I understand he has other things to do.
Well I didn't like my new exhaust and since I work close to MRF, I thought I would at least give him a chance for the business. I figured he might be busy, or not even at his shop, but I thought I would at least offer my business.
So I call, he answers, I explain what I want and he asks when? I saw sooner the better or ill probably do it myself this weekend. He then tells me I can't until 5pm. Again, I understand he's got other things to do. I'm not asking anyone to do me any favors.
At that point I told him, thanks, but that's to late for me and that I'll try him another time. Again I was just looking for a quick solution that might have worked for us.
Well, Malek doesn't like my no thank you to 5pm and had the nerve to say...
"You've called me a lot ( twice in the last month is not a lot, especially when offering you business) and I would think you might have learned by now!" In a arrogant and condescending tone. Learned what? That you don't know how treat potential customers!
So I guess I'm an asshole for politely asking of you have any open slots in the next hour? No Malek, you ARE an asshole!
So I told him "ok, sorry I bothered you"and hung up.
I'll NEVER offer him my business again. I'll never suggest him to anyone. And I hope he goes out of business. You don't talk to customers like that PERIOD.
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Don,
First off, let me extend an apology for how you may have perceived this entire thing.
Unfortunately, your post/complaint is not truthful by any means.
Here are the facts:
1) You called me yesterday at 12:30PM asking me if I could install an exhaust for you right at that moment. Your very question was:
"Hey Malek, it's Don. I know you aren't busy these days, so would you have time to install an exhaust for me right now? I can swing by within a few minutes."
2) My answer to you was, that I could not do it at that very moment and the soonest I would be able to get to your car would be around 5PM. Reason? We do have other cars with customers waiting for their jobs to be done. As a business, I cannot stop doing what I am doing for others that had prior appointments and their vehicles are already being worked on to tackle another job in the middle. You were never denied service, you were given a time availability that did not work for you. I am sorry that time isn't convenient for you, but at that moment, that is the soonest I could have tackled your exhaust installation.
3) You proceeded to say that you may tackle it yourself since you are in a time crunch. I then proceeded to ask you, "Don, I thought you would have swapped it by now since the last time we spoke." Under no circumstance could you expect me to have known that this is the SECOND time you are changing out your exhaust system in 3 weeks. You then proceeded to interrupt me, and stated "sorry for wasting your time" in the middle of my sentence. I was greatly offended by the hang up, and I was extremely offended by one of the first things you said on the phone: "I know you aren't busy these days". As stated earlier in this post, we have an obligation to doing things in a logical order and to take care of things in a prioritized manner. I cannot under any circumstance stop what I am doing. If you would have been more flexible, I would have tackled the job for you even after shop hours.
The work, dedication to excellence, perfection and quality that comes out of MRF speaks for itself. It always has and I am confident many can vouch for this. I am sorry I could not have been of more help to you.
-Malek