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Question for the OP: Are you the original owner of the car? If not, perhaps they were changed some time ago and that is why the SA is telling they are not due for a change.
Like others, mine were changed at 23,000 miles as part of a regular service visit...
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2021 X3 M40i
1974 2002tii, Inka, 5 sp manual
BMWCCA # 327475
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