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Thanks. The matter is resolved now. Apparently one our employee did sign something without reading carefully enough through a tricky list of extra charges. After re-reading the small print, we got them to knock down $100 and reported them for trying to avoid sales tax (which they were stupid enough to do after screwing us) after they left.
Not sure if that will cause any consequences for them, but if it does that will be enough of a lesson for both parties. I had probably over two dozen moves over the last 10 years, and that's the first time this happened. Live and learn.
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