I would wholeheartedly recommend Thompson BMW. I've purchased my 325xi from there and service my M3 there (and my previous e46 M3). They have for the most part been pretty straight shooters, and they seem to also be mod-friendly. Wayne is my SA. Shaheed is my sales/client advisor. Never been lied to or bullshitted.
Sorry to hear about your experience, but my guess is that is the exception not the rule. Among my co-workers, approximately 10-12 of us do business at Thompson. Previously, we purchased and serviced all our cars at West German. We have ALL moved to Thompson due to service issues with WG.
Who is your SA? Did you speak to the service manager?
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