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Definitely call the dealer beforehand to check that they have all the necessary parts - I even talked to the parts department before I took mine in. When you make an appointment, ask to talk to your favorite Service Advisor - the people that take appointments will have no clue what is necessary for your car. If your SA is good, he'll make sure that they are prepared when you bring the car in.
OC Kid, I think the dealer I'm going to was simply not prepared - I don't think this service should take that long. That said, 2 hours sounds pretty quick and the list of things to do is not short. I wouldn't be surprised if they didn't do anything other than reset the computer for you because it sounds like they didn't have all the necessary parts anyways.... Sorry, don't mean to make you worry....
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