Providing a loaner is at the dealer's discretion. I have my car serviced at a different dealer (Gebhardt in Boulder) than where it was purchased (Schomp), and I know they are very reluctant to provide a loaner unless you bought from them. They will eventually give you one but the wait can be long (one way they try and dissuade you from a loaner and offer you a free shuttle). I have used Gebhardt a lot for service for the last 4 years so I don't have a problem any longer.
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