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Wow, maybe I don't lurk around this forum enough but I've never heard this before.
First of all, you've got to realize most SA's know less about M3's than you do. After all most BMW's sold today are luxuary cars with auto trans. He probably sees 1 or 2 MT's a week, if that many. The DCT (automatic?) M3 doesn't require a fluid change at 1200 mile service. Therefor in his mind you don't get a transmission fluid change.
Secondly, you didn't receive a "Service and Warrenty Information" book when you took delivery of the car?? I've owned five BMW's (three M3's) and have always gotten a warrenty book. I even get them to stamp the book every time I get service.
I don't know who your dealer is, but you might seriously look for someone else to give your business too!
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