Nothing pisses me off more than that effin "hold" button and 8 min's is ridiculous BUT I would give them a second chance bro.
IMHO I think you may be over reacting just a tad.
I'd call back and ask for the parts manager. At the very least you will be able to vent some frustration.
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11' E92 M3 Space Grey | DCT | ESS VT2- 625 | Gintani Race (valved) + Quad Res Catless X-Pipe | KW Sleeve's | GC Camber Plates|Arkym Diffuser | Vorsteiner VRS Lip | P3 Boost Guage | Stud Conversion
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