dooma350 - I just called the dealership and left a message for them to call me back. I live in Vancouver, Canada so I'd say its pretty good that in this short time its made it up here! I first saw it on Autoblog and then read through this forum. Definitely supporting you here. This type of action is wrong on the dealer's part and I think you should take this the whole way, mostly just on principle. Let me know if there is anything I can do for you, maybe start a little action up here in Canada
Maybe it would stir up some emotions with BMW owners up here who have had bad experiences with their dealerships and would like to get some acknowledgement for their troubles as well.
Anyways, good luck! You definitely don't have any lack of support.