Quote:
Originally Posted by Ateam
This is a prime example of a completely missed business opportunity. I agree this has nothing to do with the dealer and they are not at all responsible for this even if they told the customer the wrong info BUT for 40 dollars they could have paid this, sent the owner a letter stating that they undercharged him but took care of the payment and hope you are enjoying your car.. something along the lines of that.
So many business do not have basic business/marketing skills and its clear even large bmw dealers lack the obviously business sense to make long term customers happy
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I was thinking along the same lines...something small like this makes me not want to do business with the dealership again. I want to feel like a dealership has gone above and beyond expectations, this doesn't leave me feeling that way. I'll give the Sales adviser a call and see what he says.