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Just a tip for anyone who is calling the 800 number a lot, and got as frustrated with the voice system as I did: you can use numbers instead - '2' for production status, then key in your production number, then '1' to indicate that it was a production number ('2' to indicate a VIN).
On my iphone, I saved it as a contact with the phone number 1-800-831-1117,2,,#######,1 where ####### is my production number, so I can just just get it with one button.
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