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Given theres a 5000 mile difference I can see where the SM is coming from as far as oil leak, and not coming back right away. But I have paid or refunded customers that I know we did nothing wrong, with knowing He or she is a good customer and I will earn my money back. I just simply tell the customer, We really cant accept blame as you have 5000 miles between our last service, but let me take care of your bill for you, sorry for any inconvinience, or better yet, I woud just offer the next oil service free of charge.
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