[morningscifi]

I bought my current 3 series from Global Imports a few years ago. The salesman was NOT knowledgeable about any of the options it came with and gave me wrong information on a few different occasions, with me having to correct him (having done some research). I don't know how a BMW sales associate can't know the ins and outs of their bread and butter model!?! Anyways, I haven't been back since and I will not purchase a car from them again. Global Imports doesn't get great reviews overall from what I understand. I'm sure there are others that may have had excellent experiences there as well though. I hope my case is a rare one. One of the few times I've ever complained to a company about the level of service I received. Their service department was okay but not amazing, but I've only been one time right after purchase - issues with the "lifter ticking" noise that was fixed by them but the sales associate told me it was completely normal anyways. B.S.

I just purchased a car from United BMW in Roswell and (so far) have had a great experience. I have always taken my car there for service and my advisor is knowledgeable, as was my sales associate (though he was a little on the awkward side but nothing majorly annoying, he did know the ins and outs of the vehicle I was interested in). Leading up to the purchase they provided me with logical advice about options and while I'm waiting for it to be built they have given me updates promptly when I ask via email (my preferred method of communication). All of my questions are answered quickly and the whole experience has been substantially better overall.

I would recommend United BMW (at least the roswell dealer) to anyone asking. The service area and interaction seems a lot more personal which I like too.