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Alex is the SA. The technician is Adam. Make SURE Adam is the only person allowed working on your car. Adam himself is an awesome tech, but if someone ELSE get's your hands on your car, I guarantee you you'll regret it. I have first-hand experience non-Adam horror stories....
If you talk to Alex, and tell him you want Adam and only Adam to work on your car, even if you have to wait an extra day since he's busy, then you're good.
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