[Hyperjack]

dude....sorry you have to through this shit. i really feel for your situation.

right off the bat, for future reference for yourself and other reading this.....don't get bullied by an SA. you shouldn't have to take hours off of work to get that loaner to them for their convenience. you were given that car so they could have the opportunity to work on your car....so they could earn your business. you give them that loaner back at your earliest convenience. there was nothing they could've done if you said..." yeah, i'll get that back to you after i get off work."

about the other stuff....it's a little hard to understand the particulars of what you're saying. not being the grammar police here....but you'll get the best advice if you can express the problem clearly to all of us.