Quote:
Originally Posted by Foodle
Yes, God forbid they actually have a second source for their components/materials like the big boys do ...
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Again people - most wheel manufacturers in this country are sourcing their parts from the same suppliers. Likewise, many of them are being manufactured in the same facilities.
You can't have it both ways. You want a custom, brand new design, custom finish, offsets, blah blah. Try getting that from BBS, Work, Volk, etc. You are going to be waiting forever. Not to mention that basically none of these companies have fitments for SUVs in any appealing sizes.
...and if you do damage a special order big boy wheel, you will be waiting a hell of a lot longer than 3-5 weeks to get a replacement.
People just need to be realistic about the pros and cons of these kind of wheels.
All that being said, over-communication is the best form of customer service. So if they didn't set expectations properly, or apologize profusely and explain the failure, then that is a big problem.