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Good to hear they've brought someone in to specifically deal with the issues on the forum. But as you've read already I'm sure, it's beyond just service but the Q/A of products (i.e. Arkym) that is directly related to PYSPEED. If Arkym products could prove again to be competitive in price and quality, it would be a great benefit to all as their products used to be top sellers on this forum. PY should be accountable to ship out products that fit right and aren't in any way going to give the customer issues (ship time, over charging on shipment, etc.). It's already bad enough when a product is damaged, but the time it takes to send back and deal with having to put your parts back on temporarily is also a time drain.
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