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Euguene,
We apologize again for the wait but as we proved for the supplier themselves - they don't physically have the parts. It's not a matter of going above and beyond and driving all night to get a part so we can get it to you - it's a matter of this part does not physically exist anywhere in the world currently.
Let's be honest here guys - we want nothing more than to make this entire situation get resolved as quickly as possible. It's not like we try and upset customers or think that's good for our image. We want to get Eugene back on the road and happy but if what we need to fix the situation isn't available anywhere in the world we can't conjure it out of thin air any faster than our supplier.
For those stating we should have a backup supplier - we do for MANY of our more normal sized forgings but a 22" step lip isn't a normal everyday fitment and the total volume of these types of orders is much less than a 20" M3 fitment which if something like that were to go bad - we do have redundancies in place to avoid this situation. But it's not a normal everyday part - hence the problem getting it.
And could we find a supplier overseas? Maybe - but we build and source all of our parts 100% in the U.S. as it's the highest possible quality and we're not willing to sacrifice our quality to boost profit margins or speed things up. If we were to do so you'd see instances like this increase 10 fold.
We're working to get this resolved as fast as possible for Eugene and have been since day 1 three weeks ago. The unfortunate instance is that it was a rare backordered part and it's simply not been easy to get a new batch made from our supplier.
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