I get the impression they have "no clue".
My car was fine.
I took it in for 1200 mile. It came back with the computer saying it had "too much oil", take it back.
So I did.
Hour an a half later they gave it back saying that the car sure is "touchy". They had to drain and add and drain and add to get it where they were trying to.
Drive home...the level showed right in the middle.
The following weekend, put about 550 miles on it on a road trip, and now it's reading 1 tick above "low".