It's good to keep this sort of unacceptable service in the forefront here and let other members know... Thanks for taking the time and doing this. In your case they lost a good customer for a messily $35- shame on them !
I had a very unpleasant experience in the US at a BMW dealership also. In fact I was told lies like our warranty is different in the US and Canada therefore I was given options that in the end cost me $700- something that should have been handled under warranty in the US on the spot.
Anyway ... I no longer speak about it ... bottom line is our plans were to trade in our DD for a x3 BMW this did not happen primarily due to the way my issue was handled ... we got a Mercedes C350 4MATIC instead of the BMW for our DD .... I realize that BMW does not care about this here at a local level if they loose a customer or two etc .. etc... surely somebody at the Head office of BMW should do something about it.
the details can be found here ---->
Under IDAHO or go to Post #26
You should copy and past your story in the thread above as well ... not all BMW dealerships are the same, somehow I wish BMW AMG Germany would do something about it.