[BMW Fanatic]

Originally Posted by THE TECH

That sucks man. If they are gonna pay for shipping then by all means, send it back. A defective part is their responsibility.

Exactly.

Originally Posted by maaicher

Yeah there hood seems to leave a large, gap at the bumper and sticks up a little on either side of the fenders. It seems they never really addressed this. Hopefully they will work out something with you.

I have seen other Arkym hoods installed and it seems like they really do have 100% fitment, not this one though.

Originally Posted by M3PO

That's strange, my Arkym lip and diffuser fit awesome and are really nice pieces.

If this truly is an issue with the product and not just an adjustment issue, getting a replacement likely won't help because they are all produced using the same mold.

Created using the same mold is correct but there can still be a 'bad' one. BTW, love your car.

Originally Posted by Ca$hOnly

Honestly, that fitment looks pretty reasonable for an aftermarket hood. Not sure what you're complaining about. Aftermarket will never fit like OEM.

Check out other threads/pictures, this hood actually does have 100% fitment, just not in this case.

Originally Posted by tbone28

More conerning to me over fitment issues is the lack of communication from the vendor. Lack of communication is a quick way to lose a customer. Wasn't there another thread where a customer had communication conerns? I myself also lost contact with them. The interesting part in my situation was that they asked for my cell phone number so they could text me a quote on suspension. They did that, but when I replied with a follow up question, they stopped responding. If I can't get responsive answers when I'm trying to give someone money, I have concerns over getting answers after I've paid out.... jus sayin

+1.

Originally Posted by bobby@pyspeed.com

This is Bobby from PYSpeed and I have been trying to resolve this issue in the best way possible. Maybe there was some mis-communication, I tried contact via email and phone even during off hours plus weekend to ensure this is properly taken care of. The contact number that was given did not have a VMail box setup, so I immediately sent an email stating a call had been made.

The Arkym hoods are all made from the same mold and never had any fitment issue. The picture that was shown here looks like the install of the hood is too high and also I noticed the mis-alignment of the OEM fender. The OEM fender looks lower than where it is supposed to line up. It was mentioned there was vandalism/accident on the vehicle that wasn't clarified prior to installing this hood. I will try contact you again regarding the details.



When an issue occurs, I must follow the warranty procedure to ensure that both parties are treated fairly. Threatening on the forum when I am trying to communicate and solve the issue asap won't speed up or help the process. I realized you don't have a OEM hood, that's why I tried to see if it's install errors first before swapping the hood back for a warranty replacement which could take up to 3-4 weeks.

I'll give you a call again to see how we can resolve this. If unsuccessful, you can call us any time at 866-207-3722 during business hours as well.

Bobby ~

Bobby it took you this long to come forward and again your points are not even correct, well most of them. Calling me at 10:30PM my time does not seem like an appropriate time to conduct business, also even if I do not have VMail setup, why can an in-depth email not be sent over before my consistency and being a bother occurs?

Also, please stop trying to make excuses. The fender is fine, the vandalism occurred on the front windshield and hood, nothing to do with the fender. You were fully aware my car was involved in this incident, I know this because I told you this. I'm not here to lie to M3post just so I can sabotage you guys, that is not how I work. You asked for the all the pictures, I sent them and you never once mentioned it was a poor job etc. The 3 shops I have stated are the best. Period.

Lastly, I have not made a threat against anyone, if you can show me were a threat was insinuated then please do and I will remove that section of my post. I do not appreciate lies on a public forum and I am sure these guys and gals do not either.

Please call me from your WORK PHONE tomorrow, random 408 calls late at night and not responding via emails is what caused some of this too.

PS; there were several members that contacted me because of the other thread that was made about you guys and I assured them they were in good hands because 'Bobby@PYSpeed' was taking care of me, if they step forward then great if not then it isn't the end of the world but the proof is in the pudding and sorry to say but this one just did not turn out quite so well.

PS2; I know it is against the forum rules to post PM, but is it against the policy to copy n paste emails? If not then I will be sure to post them up with times and dates. As I mentioned previously, I have nothing to hide, I am being completely honest but this situation has really wound me up.