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I take my M to Chapman BMW on McDowell (in Scottsdale) - and my SA is Matt Trader (the Assistant Service Manager). He always finds time to squeeze my car in, and I've no complaints about their service... their sales staff is another topic.
I went to BMW North Scottsdale once, and was disappointed to learn they don't offer BMW loaners. Plus they weren't any better then the other dealerships regarding service.
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