Ok folks, that's a PERFECT example of how a vendor should reply and make the case that nothing malicious is going on here. They admitted a mistake (you can't control every crazy customer rep), and showed undeniable proof that immediate action was taken to rectify the situation.
Bravo
Never bought anything from VAC, but this proves to me they are serious about all customers and not just motor rebuilds etc.
OP - you should be set now, looks like miscomms on both ends in a way.