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Four years ago, I shopped at Classic and found the sales people to be good. Respectful, not too pushy, and surprisingly knowledgeable.
The service department is a different story. I don't know if they've improved, but two years ago, I took my car in for a broken motor mount. Felt like riding a bucking bronco. They had the car for a whole day, but failed to diagnose, much less fiix the problem.
As far as best sales department in Texas, Garlyn Shelton is hands down my favorite (I'm buying my second BMW from the one in Bryan, but I hear the one in Temple is just as good). Low key, small town attitude, above and beyond customer service, and great pricing. Best service department I've found is Advantage BMW Midtown in Houston. They are very good at what they do, and don't beat you up with service charges.
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