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Dealer experience is as varied as the weather. Some have great experiences and others horrible. That's what happens. There are some who go out of their way to be total dicks to their salesperson etc. There are some people that are just incapable of being pleased even when the dealership goes out of their way. And then there are those times where dealerships go out of their way to be aholes and deserve the flak they get.
But let me just clearly say that dealerships are closely watched and regulated. If they break the law, they lose their license. But what laws are there to govern how a buyer acts?
This isn't a post in defense of dealerships. If any of you have ever been a car salesman for longer than 6 months (most don't even last 2 months) you'll quickly figure out that many (not all) who come in to buy a car have a "plan" and that plan is to deceive. There is no law against that and dealerships have to be prepared to call these jimmy jacks out. It happened to me MANY times. Even had one yahoo falsify an internet e-mail claiming the int manager promised him a car WAY below invoice because he had the proof in the doctored e-mail. Of course, this guy came in when this particular salesman wasn't working (how convenient for him) I had access to his client base and emails and not only showed the guy that he had never contacted us but that his doctored e-mail wasn't an email that we send out. I then point blank told him it's a felony to misrepresent/forge an email and that he could either continue to tell his story to the authorities or walk out and never come back again. Once he understood I knew he was trying to hoodwink me and I quickly exposed him as a lying POS fraud, he quickly walked out.
Huckster BMW, based on what has been described, got caught with their pants down and tried to play fast and loose thinking Ken would do nothing. They were wrong and they finally cooperated once the fire was lit under behind. Hopefully they have learned their lesson. And remember that dealerships aren't non profit centers. So don't be a jimmy jack when you come in wanting a car under invoice.
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