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The leak was confirmed in 3 ways: 1) mechanical device 2) evidence of oil builb-up 3) soapy water method as well.
They said the leak is in an area of the compressor coil that cannot be fix. Basically the unit came from the factory with a bad coil seal which gets worse overtime and since the warranty is only 5 years, I am out of luck.
I did called them back and told them since i am getting another carrier (return customer) would they give me a discount. Their manager said no. I can call Carrier but I doubt it would make any difference, all warranty are stated as is. I think I just take a hit this time and hope the new one has better quality. They said this is very rare and that is why these unit has the 5 yrs warranty. I think the heat is getting to my brain so I better not mess around and just get another one.
thanks for looking.
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