Quote:
Originally Posted by Foodle
Agree. But ADV.1's initial analogy with Dell as a way to justify that they should not be held partially responsible for the wheel failure due to a supposed supplier bad batch is still faulty.
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Oh totally...like I said, many customer service lessons here : )
Honestly, I understand the passion and pride that leads vendors to want to go back and forth, but it is totally destructive. In addition, and I won't name names, but there are people that have a personal agenda here against ADV.1 and it is totally obvious.
The best thing is to resolve this directly with Eugene and his customer, shake hands (virtually), and then post a response and untrack the thread. At least, that is my take.
Fortunately, I've never had to deal with people posting about the products I support on web boards - not an easy situation!