[Patrick Lynn]

I purchased my 2009 BMW M3 in Germany through US military sales. A few weeks before running out of warranty (Apr 2013) I took the car by BMW of El Paso for a final service under warranty. The micro filters and brake fluid were changed. The car had 37,000 miles on the odometer. The on line US BMW warranty and service information indicates the plugs be changed at 37,000 mile intervals and that the Condition Based Service (CBS) would not indicate a change- "Spark plugs (not shown in the CBS Maintenance work): Replace spark plugs at intervals of 37,000 miles". I am prepping my car for shipment to Germany and just discovered the spark plug change interval guidance. I brought this to the attention of the warranty and service manager. She informed me the published information was misleading. She told me the plug change was due every third oil change. When I pointed out my documented service records manually filled out by the German dealers (as required) indicated that the service was my third oil change. She acknowledged this but told me the CBS would indicate whether my car required a plug change. The service manual clearly states-" not shown in the CBS Maintenance work". She also indicated they would only recognize the service records that were on their computer and only Germany manually entered the service information in a book. The on line US BMW warranty and service information indicates- "Evidence of Maintenance Work. This BMW Service and Warranty Information Booklet should be presented to your BMW center when maintenance is required. Make sure that confirmation of maintenance work is always entered in this Service and Warranty Information Booklet. You may need this for any warranty claims that become necessary, and later on as evidence that your car has been given the correct and regular maintenance that justifies its resale or trade-in value". I feel the dealer failed to adhere to the published service guidance and were unwilling to make this right.