Originally Posted by drey
that is an informative, rational response, but it's difficult for me to believe that for a corporation as large and as dedicated to motorsports as BMW, it comes down to your personal relationship with your dealer.
You have to keep in mind that BMW NA is not BMW AG. At the end of the day BMW NA is a glorified importer and marketing company. And that most BMW dealerships in the USA are not owned by BMW NA and that the dealership operators have pretty much free reign on screwing you over without consequence. BMW NA doesn't care, and BMW AG cares even less (if possible).