Originally Posted by drey
that is an informative, rational response, but it's difficult for me to believe that for a corporation as large and as dedicated to motorsports as BMW, it comes down to your personal relationship with your dealer.
Ultimately, it does not. The relationship you have with the policeman holding his citation book doesn’t determine whether you will ultimately be determined guilty or not guilty. But, it can make a huge difference in the course you take in reaching the desired resolution. BMW is dedicated to motorsports for one reason only, its support of sales. Similarly, it has a great interest in minimizing the expense warranty claims.