Originally Posted by Special_K
The rep from BMW NA just got back to me yesterday. He said after taking my case to the powers that be that BMW will not cover new rotors. I asked for the manager or supervisor's info so I could escalate but he was a bit rude and told me there is nothing more I can do. I know that is not the case (the reps are probably told to tell customers that to avoid escalations and finally concessions) but I am having my prepaid legal service through work handle this now. I wanted to discuss my issue with a manager before going this route as it will be far less costly for them to replace my rotors ($1200) vs. paying their council to handle the case.
Get some PF01 pads and burn through those rotors then take the car back and see what they say