Originally Posted by bolty
I dont know how things work down there but if youre a good customer you can threaten to go to a competitor. They usually respond with a "retention" person, who will bend over a bit to keep you as a customer.
It all depends if you as a customer make or lose money for AT&T. If you beat the crap out of their network, they won't try to keep you. If you barely use the network and make them big profits, then they'll try to keep you.