Originally Posted by jeffnnj
I cannot think of a conceivable reason why any service advisor or technician would make an excuse to try and get out of performing something they're getting paid for.
Only way they get paid is if BMWNA authorizes the repair. I dislike most dealerships, but this is one area I understand where they're coming from. And remember expensive repairs have a separate approval process.
That's why I don't even bother to take a vehicle for service when I can't duplicate an issue, or when I'm not sure something is a real problem (like clutch noises, etc). Forums like this one are great tools to learn about our cars.
I'd have expected these DCT problems on '08 cars, not '11s. It's got to be a bad batch or something. Good luck OP.