Beyond Pissed - ELMHURST BMW
After purchasing a car from this dealer in 2007, I thought it would be the place to purchase my new BMW. In early May, I decided to order a 2011 M3. After a painful back and forth on every issue and price, I ordered the vehicle and a build order was processed. In light of the fact that I was buying my dream car I understandably wanted everything just right. Upon placing the order I questioned my sales agent if the order was done correctly. I was assured it was. After noticing that options were missing on the BMW website I questioned my sales agent again. And, again, I was told not to worry. After waiting a long 7 weeks my car arrived today with missing and/or incorrect options one of which was no Moonroof. I was presented with two options: Re-order from the same SA who screwed up my 1st order and wait another two months OR $500! On a $70,000 purchase that they blew, I was speechless. I guess they figure someone else will buy it. This is how this place treats return customers...just imagine how they will treat new ones.