You guys are most helpful. Thank you again.
I also learned that I needed to be proactive on the case..
As an example, my CA (SA) received the confirmation email for the ED and never forwarded it to me.. Only today, by chance I found out that he received the letter on Apr 20th...
I want to maintain a good relationship with the only respectable dealer in Pittsburgh PA, so, I didn't say anything...
I guess I have to cut him some slacks since I'm the first ED deal he ever worked on. (he's a young fella like me...)