Originally Posted by duk
on track your bmw... first it was wrong interior color, then adding extra options, now missing one option
is this normal?
I can't say that it's normal, and BMW would likely say "No, that isn't the norm", but the fact of the matter from my experience with ordering BMWs is that production mistakes are made. On the most recent built-to-order purchase, my wife's vehicle was built to order minus one glaring mistake. The tracking info matched up, the VIR was exactly right, but when the X arrived at the dealership the CA phoned to say, "Uh, a trim other than what you ordered was not put in the vehicle. Is that going to be a problem?" Wifey wasn't thrilled, but drove the vehicle home nonetheless.