For those that have been; When did you get e-mails and/or the packet from them. They only thing they ever asked my SA was the name of the person coming with me. They never gave him a date, I had to call to find out.
Then they said they e-mailed my SA and I, neither of us got an e-mail. When I called they said they e-mailed him, but wouldn't e-mail me until later. I'm due to pick up my car in about a month.
The lady on the phone wasn't very helpful or polite... My SA said the same thing.