I've been OK with the service at Long Beach. Sometime you need to bring the SIB in to show them, but they're very receptive to them.
Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."