Originally Posted by Kev
This is what is showing on the screen when I typed in the tracking number:
It has been this way since 11/13 so the package was never picked up. I'm not sure what is going between your shop and Revinora. The fact remains that as of this afternoon, UPS has not picked up the lip for shipping. It's been 10 days passed the original ship date. I can totally understand if there were a delay at Revinora and it cannot be shipped out on time. However, just by creating a tracking number on UPS.com and then use it to stall a customer is not acceptable.
From this point on, I will only be corresponding with you and Revinora on the forum. If there is no satisfactory resolution to this matter in the near future, I will escalate my action.
I understand your confusion. According to UPS. there was a delay at their end and will be updated later this evening. I would be more than happy to refund your money, however if UPS gets it right and ships out the lip ASAP I would like you to accept a refund of $100.00 to show you that we really do care about our customers. however I do appreciate that we keep this private.
We have a great rep and do work with customers to solve issues correctly. Why dont you give us a call right now 403-605-6560 and I can assure you that I am doing everything I can to get this lip to you. Again, if you dont want to wait I can refund your money or we can give you a heavy discount and you can wait till UPS sends out the lip. This is your call.. Let me know via email or PM.
If you would like to corrospond please email me.