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      10-16-2009, 09:27 AM   #1
Enlisted Member

Drives: E90 M3 (ordered)
Join Date: Apr 2008
Location: Hoboken, NJ

iTrader: (0)

Service Issue Resolved - Park Ave BMW


To their credit Park Ave reimbursed me for the full price of the tire and labor (and taxes) for my rear tire replacement. I kept my patience through the whole process until I found out from my tire insurance company that they denied my claim because park ave tried to put it through past the 60 day cut off point. So I sent an e-mail and copied half the dealership asking for a meeting. The service manager dave told me he would take care of it and 10 days later i had a check.

Its a shame it had to come to this because i had no issues at the dealership on the day my service was done. However it was like I didn't exist when I left the dealership. Oh well, at least the story had a good ending. I wanted to make sure i posted this to give them some credit for making things right.