Must be one of the new advisors. Parts like that should be air freighted and should have been here this week and car getting fixed. That's not good enough. Speak with Marty and tell him that you're not happy with the service.
2007 E92 6MT - Silverstone II with /// Performance Exhaust with ACM Test Pipes and BPM Sport Stage II Dev-Tune - Proper engine warm up, 12-monthly oil change, Castrol TWS 10w-60
2011 F25 X3 3.0d