Originally Posted by quality_sound
I think it's a CYA thing. Most service departments aren't up on aftermarket gear and what the OEM components are rated for. All they know is "if it's not BMW it's bad."
I went through a warranty issue with BMW for one of my old installers and you can elevate this to a regional guy who can reinstate certain parts of the warranty. It kept my installer from having to pay 10 large to have his car rewired to have his warranty reinstated on his entire electrical system. The OEM navi failed in his 3-series and when he took it in they said it was because we had installed aftermarket amps and speakers, like they're even remotely interrelated. it took some arguing and prrof from our side but it can be done.
I'd gather up as much evidence as you can supporting your case and schedule an appt. with the regional warranty guy. Good luck.
Yeah thats exactly the train of thought I am having right now. If you noticed, the letter did not even offer me any option to reinstate the warrranty. I find that unusual for BMW to kick the customer one side and feel great about it. Oh I forgot, they should be. Ermmmmmm They are saving alot anyway.
Nice fat bonus for work well done.
2 BMWs in 2 years that was fucked for me. 335 sold within 1 year because of wastegate issue that was not well done by the dealer. Had continual CEL lights and got rid of it. And now this. Is it just my luck or is BMW really focusing on cost cutting?
I used to think BMW really had great after sales support and customer service. With this, I wont ever touch another BMW as long as BMW Asia and my dealer is in the picture. Ah heck, my dealer lost the M division anyway. Thats 1 down. Fucking incompetent.