I think good bad or indifferent service is endemic to most brands. Here in dear old Adelaide the BMW dealership gives the best service, the Audi dealership is so-so and the MB dealership is woeful from all accounts.
Go to another city and it is all different. I worry when the head office of the brand gives bad service when you try to escallate issues beyond a particular dealer.
I have been extremely happy with Adelaide Motors so far, they have exceded all my expectations.
'05 E90 325i 6sp Man SG 118,032km on the odo (retired) | '06 E90 325i Step SG 121,021km on the odo (retired)
'08 E90 325i LCI Step SG 130,024km on the odo (retired)
'13 D30 328i M-Sport Step | EB II | Black/Aluminimum | Pro Nav | Xenon HBA | Lane Change Assist 24,760km on the odo