sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.
Good luck with your ECU.
2016 BMW X5d - Black Sapphire on Terra
2017 Range Rover HSE TD6-White on Ivory
2010 Audi R8 V10 Coupe 6MT-White on Red - gone but not forgotten