Thread: Frustrated
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      05-28-2009, 02:34 PM   #9
Brigadier General

Drives: .
Join Date: Apr 2009
Location: .

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Originally Posted by drburton View Post
Dealer responded today with the 'Vehicle Inquiry Report' showing the car was ordered today. They apologized for the delay but provided no reason. No mention of waiting for an allocation. I get the impression that they just didn't try to put it through until today. Not sure why.

Had they told me there was a wait for an allocation I wouldn't have been angry.

Now comes the waiting.....
I feel for you man. I was fortunate enough to get my Vehicle Inquiry Report about 2 days after I placed my order. If your dealer truly cared, they would've kept you updated on what was exactly going on, even if they couldn't find an allocation or production slot. Also, there should be no reason that the dealer should be afraid of losing your business if there is a delay in getting the production #. As long as they provide great service and respond to a customer's needs in a timely manner, they will not lose anyone. Customer service and cutomer support is extremely important.