Originally Posted by Big Windy
Well, after 7 days in the shop, they finally fixed the USB hub problem. They called in Angela Lansbury to solve the Murder She Wrote mystery of the missing USB hub, and the tech finally got somebody from BMW to explain that the USB hub for '09 vehicles is part of the CIC, not underneath the TCU like earlier models. I don't know who to point my middle finger at, because either BMW is failing to provide accurate information to SAs, or SAs are incapable of accessing BMW's database. There is a huge breakdown in the system here. Why don't the part location and installation instructions immediately pop up on the system when they type in the part number?
They were so consumed with fixing the USB issue that they didn't configure my BMW Assist, so now it looks like I'll be headed back again for that service. Wonderful.
@E90M3CDFR, I ended up paying, but KLS processed a refund check for me (I'm waiting for it in the mail). I can't thank you enough for putting me in touch with her. She should be BMW NA's new president.
And still they explained that wrong... there is still an USB hub under the TCU in the MY2009: it is called the iPod/USB adapter or 6FL.
At least you got one thing solved and another new thing to be solved... could have been two
things messed up.