this guy apparently does not have much patience. Many people are not in front of their computers checking their emails every 15 minutes. If you want a quick resolution - Call them. Definitely do not post a negative experience before allowing a company to make it right.
E60 M5 Silverstone, Balloon White Gallardo Spider, Rosso Corsa F430, Audi CG Q7 Sportline, IS R8 before and DG R8 now, Basalt Black Carrera GT, SG M3 DCT, Orange GT3RS, IS CLK63 Black Series
On order: 2010 R8 V10